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Policies & FAQ
Purchasing from this website means you agree to buy solely for your own account, and not to resell or distribute.
LOST, DAMAGED, OR STOLEN PACKAGE? FILL OUT YOUR SHIPPING INSURANCE CLAIM HERE.
WHEN WILL MY ORDER SHIP OUT?
Most orders of in-stock merchandise ship out within 3 business days following order placement.
*International orders are also sometimes subject to customs fees and VAT taxes that you pay to your government. Please be prepared to pay these fees and taxes when picking up your package. For questions about fees and taxes in your area, please contact your local post office.*
WHEN WILL I RECEIVE MY PRE-ORDER?
Pre-orders are shipped during their release week, sometimes later. Look at the item's product page for more information. Any items ordered with the pre-order will ship at the same time as the pre-order. If you want to receive your in-stock items sooner, place a different order without the pre-order.
WHEN WILL I RECEIVE TRACKING FOR MY PURCHASE?
USA Domestic orders:
When your order ships you will receive an email with your tracking number included.
International orders:
Can not be tracked, therefore we can not refund an order even if reported as "lost" or "stolen". This rarely happens - usually your package is just tied up in Customs.
CAN I RETURN MY MERCHANDISE?
Yes, please follow these instructions:
Any unopened/unworn item shipped to a USA destination can be returned for any reason within 30 days of the shipping date
Please email support@magnoliarecord.club for a pre-paid return label.
CAN I GET A REFUND?
We process refunds for canceled orders and damaged products that customers choose not to exchange for a replacement on a case-by-case basis. Please reach out to our support team at support@magnoliarecord.club with your request for a refund and we will process it.
WILL I BE CHARGED A CUSTOMS FEE FOR MY ORDER?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.
CAN I PLACE AN ORDER AND PICK IT UP AT YOUR WAREHOUSE?
Sorry, no. All orders must be shipped.
FOR ANY CUSTOMER SERVICE INQUIRES NOT ANSWERED ABOVE, YOU CAN CONTACT:
support@magnoliarecord.club
We attempt to answer all inquiries within 48 business hours of receipt and appreciate your patience.
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